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Return & Refund Policy

At New HomeGoods, we aim for your complete satisfaction. You may return most new, unopened items within 30 days of delivery for a full refund. We also offer a 30-day refund policy for items meeting specific conditions, as detailed below.

Conditions for Return & Refund

Your item may be eligible for a return or refund if it meets one of the following conditions within 30 days of delivery:

1. Damaged upon arriva, not the packaging: Please provide proof (e.g., photos or video).
2. Non-human damage within 30 days.
3. Product significantly differs from description or images.
4. Or other necessary approved return/refund reasons.

Return Shipping Costs

We will pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, or the product was damaged upon arrival as per condition 2 above). For all other approved returns (e.g., new, unopened items returned for personal reasons), the customer will be responsible for the return shipping costs.

How to Request a Return or Refund

To initiate a return or request a refund, simply login to your account at https://account.newhomegoods.com. View the relevant order using the "Complete Orders" link under the My Account menu, and then click the "Return Item(s)" button. Please include sufficient proof (such as photos or video) where applicable for damaged or misrepresented items. Without clear evidence of non-human damage or product misrepresentation, returns or refunds cannot be granted for those specific conditions.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If delivery is delayed due to customs, weather, and other force majeure factors, no refunds will be accepted.

Tip: We highly recommend recording a video when unboxing your delivery. This can provide crucial evidence if needed for returns or refunds related to damage or discrepancies upon arrival.

Refunds Processing

Once we’ve received and inspected your returned item, we will notify you via e-mail whether your return and refund were approved or not. If approved, you’ll be automatically refunded on your original payment method. You should expect to receive your refund within **four weeks** of giving your package to the return shipper. This time period includes:

• Transit time for us to receive your return from the shipper: 5 to 10 business days
• Time it takes us to process your return once we receive it: 3 to 5 business days
• Time it takes your bank or credit card company to process our refund request and post the refund to your account: 5 to 10 business days

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us.

Trade name:Newhomegoods

Phone number:+86 18156301006

Email: support@newhomegoods.com

Physical address: ZHENHE GLOBAL TRADING LIMITED,Room 502C 5/F, Goodview Commercial Centre,2-16 Fa Yuen Street,, Mongkok, Kowloon Hong Kong SAR